Questions <3
"Where is my order???"
We usually ship your package out 1-2 business days after you place the order. You should receive your tracking information right after it's shipped! If you haven't received your order after 15 days of placing your order then please email us at support@bronzedco.com !!! It comes in a orange box :) 🧡🧡🧡🧡🧡🧡
"Can I return my order?" "What if there is an issue?"
- We will give 100 % of your money back guarantee, if the product is defective or damaged.
- Please send it back to us within 30 days for a full refund! Email us your order number, name, and a photo of the damaged product.
- We will send over a return label for you! All you need to do is just take it to USPS :)
"Can I cancel my order?"
Yes BUT you must email us right before we ship!! If your order was already shipped please email us with your order number and name.
"How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 1-2 business days in US. Other countries shipping time is 2-4 business days.
"I have a question that wasn't answered, can you please help?"
Yes!!! Please send us an email to support@bronzedco.com and we will be happy to assist you in any way we can. Just attach your order number and name to the subject section.